Frequently Asked Questions
- Custom screen printed apparel, embroidery & promotional products.
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- FREE shipping!
- The more items ordered, the lower the price.
- Apparel color DOES affect pricing. (Whites are the least expensive. Lights are more expensive. Darks are the most expensive.)
- The number of colors in a design DOES affect pricing. (2 color designs are more expensive than 1 color designs.)
- The size of the design does NOT affect pricing. (Left chest designs are the same price as full front designs.)
- The number of imprint locations DOES affect pricing. (Designs in 2 separate locations are more expensive than designs in 1 location.)
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- FREE shipping!
- The more items ordered, the lower the price.
- Apparel color DOES affect pricing. (Whites are the least expensive. Lights are more expensive. Darks are the most expensive.)
- The number of colors in the design does NOT affect pricing. (Pricing remains the same whether 1 or 6 thread colors are used.)
- The size of the design DOES affect pricing. (Larger designs have higher stitch counts, which increases pricing.)
- The number of embroidery locations DOES affect pricing. (Designs in 2 separate locations are more expensive than designs in 1 location.)
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- The more items ordered, the lower the price.
- Shipping prices vary on promotional products.
- Pricing includes a 1 color, 1 location imprint (in most cases ).
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- SCREEN PRINTING & EMBROIDERY: 12 items of the same style with the same design.
- PROMOTIONAL PRODUCTS: Contact us, as it varies for each item.
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- SCREEN PRINTING & EMBROIDERY: Standard production time is 5-9 working days + transit time once we have your artwork approval, final sizes/qty, shipping address & payment information.
- PROMOTIONAL PRODUCTS: Contact us, as it varies for each item.
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- Absolutely! Rush service is available on screen printing, embroidery and promotional products. Contact us for pricing and rush service availability. We can work with almost any timeline.
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- FREE ground shipping on all apparel orders.
- Contact us for shipping charges on promotional products, as it varies for each item.
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- SCREEN PRINTING: Absolutely FREE if 144+ qty! $25.00 total set-up charge for 12-143 qty. Contact us for set-up charge on 4-color processing.
- EMBROIDERY: Absolutely FREE if 144+ qty! Letters and/or straight line text: $25.00 total. Logo or specific graphic design: $10.00 per 1,000 stitches.
- PROMOTIONAL PRODUCTS: Contact us, as it varies for each item.
- No set-up charge on exact apparel re-orders. Set-up charge for promotional product re-orders can vary.
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- Get instant pricing & order online by clicking here.
- Speak to our experienced & helpful sales staff by calling toll free: 1-877-PROMOTE ext. 3.
- Email service@877promote.com.
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- Personal or organizational checks, credit cards (Visa and MasterCard), money orders and school or business purchase orders.
- Send payment to: PromoSpark, PO Box 18-1147, Fairfield, OH 45018.
- See our payment policy for all payment information.
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- Re-order pricing is based on the re-order quantity, not the initial order quantity.
- Re-orders are not always possible.
- SCREEN PRINTING & EMBROIDERY: 12 items minimum of the same style and same design of initial order. The 12 item minimum also requires the EXACT same artwork (if initial order consisted of various artworks). No set-up charge on exact re-orders.
- PROMOTIONAL PRODUCTS: Contact us, as it varies for each item. Re-order set-up charge varies.
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- No changes (quantities, sizes, artwork, item, etc.) can be made once artwork has been approved or order has been processed. Re-orders can be placed as long as the minimum order requirements are met. To avoid problems, please ensure that members of your organization are aware of this policy. Therefore, you may want to order a few additional items.
- Add-ons are not always possible and additional charges may apply.
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- We provide our customers with FREE* custom artwork. However, if you (or your organization) cancel the order for any reason AFTER a custom artwork proof is prepared *you will be charged a $50 artwork fee.
- Artwork proofs are emailed within 1 business day for your approval. Phone notification is made once artwork proof has been emailed. If there is anything you do not like about the artwork proof, please let us know & an updated proof will be emailed to you ASAP. YOU ALWAYS APPROVE ARTWORK BEFORE WE PRINT!
- Select a design from our design gallery, use your own artwork idea or email us a link of an example. Any design provided or chosen can be modified (change colors, text, make distressed look, etc.). We provide this service ABSOLUTELY FREE.
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- Black and white image emailed as a JPEG or TIFF in a high resolution (300 dpi). If your image is multi-colored, send one color and one black and white image.
- A vector image (color or black and white) emailed in CDR, WMF or EPS format.
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- Email camera ready artwork to artwork@877promote.com.
- Fax artwork to 513-844-2988.
- Mail artwork to: PromoSpark, PO Box 18-1147, Fairfield, OH 45018.
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- We use only high quality, heavyweight apparel. The brand depends on what type and color of apparel you order. If you want a specific brand, just let us know.
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